Terms of sale

We’re completing the shop owner’s details. If you need any of them, write to us.

1. Who we are

The seller is — (Bambutiful), with the following details:

Owner: —
Tax ID (NIF): —
Address: —
Email: [email protected]
Phone: —

2. Who these terms apply to

These terms govern purchases made by consumers on bambutiful.com. We ship to mainland Spain, the Balearic Islands and the rest of the European Union. For now, we don’t ship to the Canary Islands, Ceuta or Melilla. The contract is concluded in the language you choose on the website, and we keep a copy of every order, which we can send you if you ask.

3. The pieces

We design and 3D-print every piece in our studio, in plant-based PLA, and paint and assemble it by hand. Small differences in colour and the lines left by the print layers are part of this process and are not considered defects. The photos are as true to life as possible, but colours may vary slightly depending on your screen.

4. Prices

Prices are in euros and include VAT. Shipping is added separately and you’ll see it before you pay. The price that applies is the one shown when you place your order.

5. How to buy

Add the pieces to your bag, choose where to send them and press “Checkout securely”. On Stripe’s page, you enter your address and pay. Before you pay, you can review your bag and correct any mistakes. The contract is concluded once the payment is confirmed: you’ll see your order number and receive your receipt by email.

6. Payment

You can pay by card, Apple Pay, Google Pay and any other methods Stripe shows at the time. Payment is processed by Stripe, and we never see your card details.

7. Shipping and delivery

Spain (mainland and the Balearic Islands): €3.95, free on orders from €35. Arrives in 2–4 working days.
Rest of the European Union: €7.95, free on orders from €60. Arrives in 4–8 working days.

We prepare every order within 1–2 working days. If for any reason we couldn’t deliver it within 30 days, we’d let you know, and you could cancel the order and get back everything you paid. From the moment you receive the parcel, the piece is your responsibility.

8. Right of withdrawal

You have 14 calendar days from the day you receive your order (or the last piece, if they arrive separately) to withdraw from the purchase without giving any reason.

How: use the “Withdraw from contract here” form, write to [email protected] or send us the model form below. You just need to let us know before the period ends.
Returning the pieces: send them to us at — within the following 14 days. Return shipping is at your expense, unless the piece arrives damaged or isn’t the one you ordered.
Refund: we refund everything you paid, including the original shipping (at the standard rate), no later than 14 days after you tell us you’re withdrawing, using the same payment method and at no cost to you. We may wait until we receive the pieces, or proof that you’ve sent them, before doing so.
Condition of the pieces: you’re liable for any loss in value if you’ve used them more than necessary to check what they’re like.
Exception: pieces made to order or personalised to your taste can’t be returned (Art. 103 of the texto refundido de la Ley General para la Defensa de los Consumidores y Usuarios, the Spanish consumer protection law), unless they are faulty.

9. Guarantee

All pieces are covered by the legal guarantee of conformity for 3 years from delivery. If a piece arrives faulty or fails through no fault of your own, write to us at [email protected]: we’ll repair it, replace it or refund your money, and we’ll cover the shipping costs. Wear from normal use, water or perfume isn’t a defect: you’ll find how to care for each piece on its product page.

10. Customer service and complaints

You can reach us at [email protected] and on —, and we reply to complaints as soon as possible, within one month at the latest. If you prefer, you can ask us for an official complaint form (hoja de reclamaciones).

11. Minors

If you’re a minor, ask a parent or guardian for permission before buying.

12. Applicable law

These terms are governed by Spanish law, without prejudice to any consumer protection rules of your country of residence that are more favourable to you. Any dispute will be settled by the courts where you live.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To —, —, [email protected]:

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):

Ordered on (*)/received on (*):

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is notified on paper):

Date:

(*) Delete as appropriate.

Last updated: 3 November 2026.